Privacy Policy
Effective date: 26/06/2025
Date of last update: 26/06/2025
1. General information
1.1 Introduction
Purpose of this Policy. This privacy policy (the “Policy”) describes the practices of SEP Métrologie inc. (hereinafter the “Company”) with respect to the collection, use, communication, retention and destruction of information (hereinafter “Process” or ‘Processing’) that relates to a natural person and allows that person to be directly or indirectly identified (“Personal Information”).
Application of the Policy. The Policy applies to users and visitors (hereinafter “you”, “your”, ‘yours’) of https://sepmetrologie.com/ and https://sep.gescalpro.com/ (hereinafter collectively the “Website”). This Policy does not apply to the Personal Information of the Company’s employees.
Consent. By using the Website, you consent to the Company’s processing of your Personal Information in accordance with the terms and conditions described herein. If you do not agree to be bound by this Policy, please do not access or use the Website.
Cookie banner. It is also possible, at any time, to modify your consent to the use of cookies through the Cookie Banner, which you can open by clicking on the banner on the website (for example, to modify your consent to the use of cookies), use the button visible on the site.
Look for a link or button with text like :
“Manage cookies”
“Modify consent”
“Cookie preferences”
This button is usually located in the footer of the website.
1.2 Person responsible for the protection of personal information
Contact information for the Privacy Officer. All comments, questions and complaints regarding the Company’s Privacy Policy and practices may be addressed to the Company’s Privacy Officer at the following coordinates:
Title: Érick Rainville, President
Phone: (450) 776-3286
Email: info@sepmetrologie.com
Address: 617 Rue Simonds S, Granby, QC J2J 1C1
2. Treatment of Personal Information
2.1 How personal information is collected
Means of collection. The Company collects your Personal Information :
Automatically. Personal Information of a technical nature will be communicated by the device you use to connect to the Website when you connect to it;
Electronic forms. You can communicate Personal Information to the Company through forms available on the Website;
E-mails sent. The Company may receive Personal Information when sending e-mails;
Connection indicators. By the cookies identified in the Login Banner; and
Third parties. By third parties who collect your Personal Information on behalf of the Company, including the third parties listed in the Login Banner and our payment processor.
Profiling, identification or localization. The Website has functions that allow us to profile your activities on the Website, to identify you and to locate you. These functions are carried out by means of certain cookies, when you consent to their use in the Cookie Banner.
2.2 Categories of Personal Information collected
Categories of information collected. The Company collects various types of Personal Information in the course of its activities, including :
Your login details, such as your first and last name ;
Your contact details, such as your e-mail address and telephone number;
Your financial information, such as your credit card number;
Demographic information, such as your place of residence;
Technical information such as your IP address, the pages you have visited, the time and date of your visits, your domain name, the address of the referring site (if you access the Website from another site), the operating system of your device and other hardware and software information;
Your consent to the use or disclosure of your personal information. For example, if, through our Cookie Banner, you accept a cookie, your consent to that cookie will be communicated to the Company;
The information you choose to provide to the Company, for example, when you fill out an online form, will be communicated to the Company.
2.3 How personal information is used
Purposes of personal information. The Company may use your Personal Information to :
The purposes listed in the Cookie Banner ;
Offer your services ;
Instrument fleet management ;
Calibration service ;
Customized training ;
Dimensional inspection ;
Management of Gescal Pro calibration management software ;
Online instrument store ;
Manage your online login portal ;
Operate, maintain, supervise, develop and improve the Website;
Handling requests for Personal Information ;
Handle and resolve complaints and dissatisfactions;
Develop, improve and offer new services;
Answer your questions and provide you with assistance if needed;
To carry out research, analysis and statistics relating to the use of the Website and the company’s services;
Detect and prevent fraud, errors, spam, abuse, privacy incidents and other damaging events;
For any other purpose imposed or permitted by applicable law.
2.4 Disclosure of personal information
The Company shares your information with third parties. For example :
Some cookies will collect Personal Information. The purposes for which they are used and the third parties to whom the information is disclosed are identified in the Cookie Banner. These include :
Alphabet (Google), through the use of Google Analytics and Google Ads. The purposes of these cookies are listed in our Cookie Banner. These cookies can be used for profiling your Internet activities, targeted advertising, identification and localization.
See Google’s privacy policy and their advertising and customized cookie table for more information about how Google treats your Personal Information.
The Company uses Microsoft services (Outlook and the Microsoft Office suite) to store documents and manage e-mail. This means that Microsoft may have access to your Personal Information. For more information, consult Microsoft’s privacy policy.
All categories of Personal Information identified in the Error: Reference source not found section may be communicated or retained through the use of these services;
The Company uses the services of a web host.
All Personal Information transacted on the Website will be communicated to him.
The Company uses the services of a third party to process the payment of your online purchases.
The company uses management software to provide its services, including the management of online purchases.
The Company uses the services of third parties for the handling and delivery of purchases made online.
The Company uses the Metatracer tool to facilitate the detection and management of your Personal Information, to promote compliance with privacy laws. Metatracer only collects identifiers.
Outside Quebec. In the course of these communications, personal information may be disclosed outside Quebec.
2.5 Retention period for personal information
Retention Period. Subject to applicable laws, the Company retains your Personal Information only as long as necessary for the fulfillment of the purposes for which it was collected.
Further information. For more information on the periods for which your Personal Information is retained, please contact the Privacy Officer using the contact details provided in section 1.2.
3. Rights
Rights of the persons concerned. Subject to the limits provided by law, you may exercise the rights set out below by writing to the Privacy Officer at the contact information provided in section 1.2. In accordance with the law, the Company may, and sometimes must, ask to verify your identity before responding to any of these requests:
Right of access. You have the right to access your Personal Information. Among other things, you have the right to:
To be informed of the Personal Information that the Company holds about you;
To receive computerized personal information in the form of an intelligible written transcript;
To receive communication and copies of Personal Information; and
Consult your Personal Information free of charge.
Right of rectification. You have the right to rectify your Personal Information. Among other things, you have the right to :
Request to correct, amend or update inaccurate, incomplete or misleading Personal Information;
Request the deletion, rectification, modification or updating of any Personal Information whose collection, communication or retention was not authorized by law;
Request the deletion, rectification, modification or updating of outdated or unjustified Personal Information; and
Request the opportunity to make written comments and add them to your Personal Information or, if applicable, to your file.
Possibility of withdrawing consent. You may, to the extent permitted by law and your contractual obligations, withdraw your consent to uses or disclosures of Personal Information.
Right to lodge a complaint. You have the right to lodge a complaint with the Privacy Officer ;
Questions. You may also contact the Privacy Officer if you have any questions about this Policy.
4. Safety measures
The Company has implemented customized measures to adequately protect the confidentiality and security of your Personal Information:
Administrative customized measures. The adoption of a series of customized measures, policies and procedures, including :
Control access, disclosure, retention, de-identification, including destruction or anonymization of Personal Information;
Impose contractual obligations on certain third parties to promote the security of personal information disclosed to them;
Determine the roles and responsibilities of employees during the life cycle of Personal Information;
Establish procedures for intervention and response in the event of a confidentiality incident;
Oversee the process for requests and complaints relating to the protection and handling of Personal Information.
Technical customized measures. From a technical standpoint, the :
Uses Secure Sockets Layer (SSL) technology;
Provides access limitations preventing employees from accessing Personal Information that is not necessary for the performance of their duties;
Use backup systems ;
Uses network monitoring software; and
Use a firewall system.
Despite the customized measures described above, the Company cannot guarantee the absolute security of Personal Information.
5. Changes to this Privacy Policy
Impact of the modification. The Company reserves the right to modify this Policy at any time in accordance with applicable law. If you continue to use the Website after the new version of the Policy comes into effect, your use of the Website will be governed by the new version of the Policy.
6. Links to third-party websites
No liability for third-party sites. The Website may include references or links to websites or services provided and operated by third parties. These third-party websites and services are governed by privacy policies that are entirely separate from and independent of our own. The Company therefore assumes no responsibility for the content and activities of these sites. This Policy applies only to this Website.
7. Applicable laws
Laws of Quebec and Canada. The laws of Canada and Quebec, excluding its conflict of law rules, will govern this document and your use of the Website. Your use of the Website may also be subject to other local, provincial, national or international laws.
